安徽合肥诚信养老院

According to the survey, employers in mind, a good Yuesao should master in addition to maternal and child care and other aspects of professional skills, but also should know some etiquette service. For example: dress, manners, and communicate with customers effectively, empathy, and so on small household affairs. Grasp the essential basic Yuesao service etiquette, take a look at the 21 paid service etiquette Yuesao Xiaobian summary of the notice!

1.举止庄重，体态优雅

1. demeanor and graceful posture

月嫂在工作中要做到“四轻”:说话轻、走路轻、操作轻、开关门轻。风风火火是大忌。

Yuesao at work to achieve the "four light": words of light, light walking, light, door light switch operation. Rash and too much in haste is taboo.

2.尽快熟悉雇主的生活习惯

2. familiarity with the employer's habits as soon as possible

到产妇家后，要明确自己与客户的关系，尽量按照客户的意愿行事。尽快熟悉、了解客户的生活习惯，如客户的饮食口味、爱好、作息时间等。

After the mother's home, it is necessary to make clear the relationship with the customer, and try to act according to the customer's wishes. As soon as possible, know and understand the customer's living habits, such as the taste, hobby, time and rest time of the customers.

3.注意个人清洁卫生

3. pay attention to personal cleanliness and hygiene

月嫂大姐要保持日常个人卫生，不能使用香水，也不能使用化妆品，宝宝的肌肤比你想像得更敏感。

To maintain the daily personal hygiene Yuesao sister, can not use perfume, can not use cosmetics, baby skin more sensitive than you think.

在工作的时候，项链、耳环、戒指、手镯、手表都是多余的。记住，一周必须剪一次指甲，你怀里、身边的小家伙是无价之宝。

At work, necklaces, earrings, rings, bracelets and watches are all superfluous. Remember, you must cut a nail once a week. The little guy in your arms and around you is a priceless treasure.

4.衣着得体，避免过于暴露

4. properly dressed to avoid being too exposed

在雇主家中的公共区域，如客厅、餐厅内不可穿着睡衣，或过于性感暴露的衣服，须知睡衣是只限于寝室内或上床前才穿的衣服，尤其家中只有男主人或儿童单独在家时更应避免。

In the public area of the employer's home, such as living room, dining room, it is not allowed to wear pajamas or oversexually exposed clothes. We should know that pajamas are clothes that are only limited to the bedroom or before going to bed, especially when the male or children are at home alone.

5.自备日常生活用品

5. to prepare for daily necessities

个人生活用品可以参考使用雇主指定的品种，不要用雇主的生活用品，更不可动用客户化妆品或因好奇翻看客户私人用品。

For personal necessities, you can refer to the varieties specified by the employer, do not use the daily necessities of the employer, nor can you use the cosmetics of the customers, or glance at the customers' personal products with curiosity.

6.保持积极乐观的工作态度，不抱怨

6. maintain a positive and optimistic attitude to work without complaining

不管发生了什么，不要带着消极情绪工作，这可能会造成操作错误甚至危害宝宝的健康。要记住，爱心和微笑也是重要的服务内容。

No matter what happens, do not work with negative emotions, which may cause an operation error or even harm the health of the baby. Remember, love and smiles are also important services.

7.明确自己的位置

7. clear your position

注意摆正自己的位置。任何时候都不要喧宾夺主。雇主家人在谈话、看电视、吃饭时应自觉回避到自己的房间或做其他的工作，给客户家人以必要的私人空间。不要打听客户的私事，更不要和其他月嫂在一起对雇主说长道短。

Pay attention to your position. Do not take any time. When they talk, watch TV, and eat dinner, the employer's family should consciously avoid the room or do other work, and give the family the necessary private space. Don't ask the customer business, not together for employers and other Yuesao gossiping.

8.客户的叮嘱和交代要记请

8. customers' orders and confession should be remembered

因为语言等原因，未听清或未听懂的，月嫂大姐一定要问清楚，不要不懂装懂。交代过的事情不能让客户再三提醒。

Because of the language and other reasons, did not hear or not understand, Yuesao sister must ask, don't smatter. The customer can't remind the customer again.

9.养成进门先敲门的习惯

9. to get into the habit of knocking at the door

一定要养成进门先敲门的习惯。每个人都需要有秘密的空间，因此进门前先敲门可让室内的人心理上有所准备，得到允许后才可进入，出来后也要记得轻轻将门带上。

Be sure to get into the habit of knocking at the door first. Everyone needs to have a secret space. So knocking at the door before entering the door can make the indoor people psychologically prepared and allowed to enter. After that, remember to gently bring the door to the door.

10.做到“只听不说”

10. do not speak only.

雇主与家人谈论家务事时，千万不可在一旁插嘴，打断他人谈话或加油添醋。而是做完份内之事后视情况回避，让家人有私密的空间及足够的时间来讨论家务事，即使在旁有听到其中的内容，也不可将听到的事情转述给其他人知道。这是十分重要的，月嫂大姐一定要特别注意。

The employer and family talk about housework, don't interrupt others aside in conversation or embellish. Instead, we should finish the case and avoid the situation, let the family have private space and enough time to discuss housework. Even if we hear something else, we can not tell anything to others. This is very important, but must pay special attention to the elder sister.

11.放弃自我的主观思想

11. give up the subjective idea of self

配合家中成员的生活习惯，尽量配合雇主家中所有人员的生活习惯，不要一味主观地加入自己的习惯或强调过往的经验。

In line with the habits of family members, try to cooperate with the life habits of all the staff in the employer's household, and don't blindly and subjectively join their habits or emphasize past experience.

12.避免私下会客或留宿亲友

12. avoid private guests or stay with relatives and friends

记住雇主的家只是你的工作场所，在雇主家中私下招待朋友或家人是不职业也是不尊重雇主的表现。

Remember that the employer's home is only your workplace, and it is not professional or respectful of the employer's performance to entertain a friend or family in an employer's home.

13. 毁损物品应诚实告知雇主

13. the damaged goods should be honestly informed of the employer

未经允许不可随意翻动雇主家的任何物品，使用家中电器或相关设备有不明白的地方，应该先询问清楚操作流程再行使用，若不慎毁坏也应诚实告知，争取雇主谅解。

You can't turn over any articles of your employer's home without permission. If you use household electrical appliances or related equipment, there is something you don't understand. You should first ask clearly about the operation process and use it again. If you destroy it carelessly, you should also tell it honestly and strive for employer's understanding.

14.尊重雇主的宗教信仰

14. respect for the religious belief of the employer

对宗教上所涉及的禁忌，如物品、食物、生活习惯等，月嫂应全力配合并予以尊重，不可有批评或不屑的态度。

Involved in religious taboos, such as goods, food and living habits, Yuesao should fully cooperate with and respect, not a criticism or contempt.

15.注意安全很重要

15. it is important to pay attention to security

除了要注意维护雇主家庭成员的人身安全以外，工作上可能涉及的危险物品及工作内容也应尽力避免，以减少自身遇到危险。

Besides paying attention to safeguarding the personal safety of the family members of the employer, the dangerous goods and work contents that may be involved in the work should also be avoided to reduce their risk.

16.与公司保持良好且有意义的互动

16. a good and meaningful interaction with the company

要能清楚地知道哪些事情可透过公司的资源来获得。例如，申诉的渠道、与雇主间问题的协调等。

It is necessary to know clearly what can be obtained through the resources of the company. For example, the channel of the appeal, the coordination of the problem with the employer, and so on.

17.尽量不用雇主的私人电话

17. try not to use private phone calls from employers

尽量不要用雇主家的电话，更不能把客户家的电话号码告知其他月嫂或老乡。必要时使用了客户电话后要及时向客户说明情况，以免误会。

Try not to use the employer's telephone, not to the customer's telephone number or inform the other fellow yuesao. If necessary, the customer should be used to explain the situation to the customer in time so as to avoid misunderstandings.

18.注意不要损毁雇主家物品

18. take care not to destroy the employer's belongings

工作时尽量小心仔细，如损坏了客户家东西时应主动向客户认错，争取客户谅解。切不可将损坏的东西偷偷扔掉，或推卸责任。

Work as careful as possible, such as the damage to the customer's home things should be proactive to confess to the customer, to strive for customer understanding. It is not necessary to throw the damaged things away, or to shirk the responsibility.

19.上户期间外出要报备

19. households reported to go out during the

上户期间，如果您要外出建议提前告知雇主，最好不要私自外出会亲友，更不可把外人领到客户家里。

On time, if you want to go out that inform the employer, it is best not to go out without permission will be friends, but can not put customers at home to outsiders.

20.外出采购索要发票或收据

20. purchase invoices or receipts for purchase

月嫂大姐在帮客户采购日常用品时，一定要注意做好日常开支记账，记得索要发票或收据，以免日后出现问题没有凭据。

Yuesao sister in helping the customer to buy daily necessities, must pay attention to the daily expenses account, remember to ask for an invoice or receipt, in order to avoid the problems after no credentials.

21.按合同约定领取工资

21. pay the salary according to the contract

合同签订

Contract signing